Terms and conditions

These terms govern removals, packing, storage and associated transport carried out by Leicestershire Removals and quoted anywhere in Leicestershire.

1. Quotes

Quotes are issued in writing after a survey. Anything indicated beforehand is a view on feasibility rather than a quote, and binds neither party.

A written quote is valid for thirty days from its date unless stated otherwise, and is based on the volume, access and scope recorded at survey. Where the work differs materially, the price may be adjusted and you will be told before the work proceeds.

Quotes assume lawful parking within a reasonable carrying distance at both ends. Permits, bay suspensions and hall or lift bookings are your responsibility unless the quote says we are arranging them.

2. Booking and payment

A booking exists once you accept the quote in writing and pay any deposit stated; dates are held from that point only.

Unless stated otherwise the balance is due before work begins on the day, and storage is payable in advance for each storage period. Agreed commercial accounts are payable within fourteen days of invoice, and interest may be charged on overdue sums at the statutory rate.

3. Cancellation and changes

Cancel or postpone in writing as early as you can. A deposit is refundable in full where notice is given more than fourteen days before the booked date; inside that period it may be retained in whole or part against committed crew and vehicle time. Cancellation on the day, or refused access on arrival, may be charged in full.

Dates moving within a chain, or a tenancy changing, is ordinary and we will re-plan rather than penalise wherever we reasonably can.

4. Goods we will not carry or store

Anything flammable, explosive, corrosive or otherwise hazardous — fuel, gas cylinders, paint, solvents, fireworks — together with perishables, plants, living creatures, firearms, ammunition and anything unlawful to possess.

Cash, jewellery, deeds, passports and irreplaceable documents should travel with you; where such items are included without written agreement we accept no liability for them.

We do not undertake waste clearance and hold no waste carrier licence.

5. Packing and preparation

Where we pack, the packing is our responsibility. Where you pack, the contents and their fitness for the journey — and, for storage, for sitting sealed over a season — are yours.

Appliances must be disconnected, drained and safe before collection unless agreed otherwise in writing. Goods entering storage must be dry, and anything with a fuel tank, battery or residue must be declared beforehand.

6. Access and declining work

You are responsible for telling us about access at both ends: floors, lifts, stairs, lane widths, weight and height limits, hall loading windows, and any point a full-size vehicle cannot reach or turn.

Our crew may decline any operation they reasonably consider unsafe or likely to cause damage — an item that will not pass a staircase, a load too heavy for the crew present, a surface that will not bear the weight. Where that happens it is explained at the time and an alternative offered where one exists.

7. Cover and liability

Goods-in-transit and public liability cover are in place; the limits, including any per-item limit, are stated on your quote. Items worth more than the per-item limit must be declared at survey so appropriate cover can be arranged; undeclared items are covered to the standard limit only.

We are not liable for loss or damage arising from your own packing where the packing was the cause; inherent defect or normal wear; undisclosed conditions that made an operation unsafe or impossible to perform properly; or events outside our reasonable control.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Consumer statutory rights are unaffected.

8. Storage

Stored goods are inventoried at collection and held under a separate storage agreement covering the period, the charges and the notice arrangements. Access is by appointment on reasonable notice, and goods are released only to you or a person authorised by you in writing, on proof of identity, with the account clear.

Unpaid storage charges give us a lien over the goods. After written notice to your last known address allowing not less than thirty days for settlement, the goods may be sold to recover what is owed, any surplus after costs being returned to you. Keep your contact details up to date with us — this is why.

9. International removals

On a move out of the UK you are responsible for the accuracy of the inventory and of residency, address and tax documentation supplied for customs. We prepare and lodge the export paperwork on the basis of what you provide.

Duties, taxes, inspection charges and authority-imposed storage at either end are payable by you. Delays caused by customs, inspection, port operations, weather or border conditions are outside our control.

10. Claims

Note loss or damage on the paperwork at delivery or redelivery while the crew is present, and confirm it in writing within seven days. Keep the packaging and the item until the claim is assessed. Claims notified later are harder to substantiate and may be declined.

11. Sub-contracting

Work is carried out by our own crew and vehicles, including at the far end of a long-distance move. Where a specialist is genuinely required — a piano, a safe, a hoist, an overseas delivery leg — that is disclosed at quote stage.

12. Complaints

Tell us first at hello@leicestershireremovals.uk and give us the chance to put it right.

13. Law

These terms are governed by the law of England and Wales, whose courts have jurisdiction. See also our privacy policy.